At Goodluck Matrimony, we strive to provide the best matchmaking services to our members. We believe in transparency and want to ensure our members have a clear understanding of our refund policy.

1. General Refund Policy

All subscription fees and payments made to Goodluck Matrimony are non-refundable. Once a payment has been processed and your premium membership has been activated, we cannot offer any refunds, cancellations, or transfers of membership, either in part or in full.

2. Exceptions

Refunds will only be considered under the following exceptional circumstances:

• Duplicate Payment: If you were charged more than once for the same transaction due to a technical error, we will refund the duplicate amount. You must notify us within 3 days of the transaction.
• Service Unavailability: If our website or services are completely unavailable for a continuous period of 48 hours or more due to technical failures on our end.

3. Process for Requesting a Refund

If you believe you qualify for a refund based on the exceptions above, please contact our support team at contact@goodluckmatrimony.com within 3 days of the transaction. Include your registered email address, transaction ID, and a detailed explanation of the issue.

Our billing team will review your request and typically respond within 5-7 business days.

4. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or credit card company without first attempting to resolve the issue with our support team, your Goodluck Matrimony account will be immediately suspended pending the resolution of the dispute.

5. Termination of Service

Goodluck Matrimony reserves the right to terminate or suspend your account if you violate our Terms and Conditions. In such cases, no refund will be issued for any unused portion of your membership.